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THB HOTELS
Welcome to your favourite spot
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We’re a family
2nd January 1987 saw the launch of THB hotels, founded by Francisco Miralles, on the island of Mallorca. His outstanding enterprising spirit, keen eye for business and the unwavering support of his family proved fundamental in building up this flourishing and prosperous company. Today, the family, together with an outstanding team of experts in hotel management, has turned THB hotels into a steadily growing chain with a portfolio of 3 and 4-star hotels located in Spain’s finest tourist destinations: Mallorca, Ibiza, Costa del Sol and Lanzarote.
Right from the start, at THB hotels we have been fully aware that tourist activity takes place in a privileged environment. For this reason, we decided to create a management system based on the international ISO 9001 and ISO 14.001 standards for their gradual implementation, whilst also including the requirements of other systems based on sustainability criteria, such as Travelife or the GHG protocol to verify greenhouse gas emissions. The scope of our management systems extends to accommodation, food and beverage services and events.
The staff at our Central Offices, the General Managers of each of our hotels, the Heads of the various departments and each member of staff are responsible for disseminating our Quality and Environment Policies, within the scope of their functions. All our stakeholders (customers, employees and suppliers, etc.) are encouraged to contribute ideas and suggestions that enable us to introduce ongoing improvements, and also to play an active role in our Integrated Management System in order to make it even more effective.
Solid commitments
main_content_header_top_leftmain_content_header_bottom_leftmain_content_header_top_rightmain_content_alertmain_content_1AN UNDERTAKING TO COMPLY WITH ALL REQUIREMENTS
Whether they are legal obligations or acquired voluntarily by the organisation, applicable to our activity, regarding the services we provide and environmental aspects of our activities.
AN UNDERTAKING TO INCREASE OUR CUSTOMERS’ LEVEL OF SATISFACTION
Delivering excellent standards of service on a daily basis, tailoring them to customers’ needs.
AN UNDERTAKING TO CARRY OUT OUR WORK IN A MANAGEMENT ENVIRONMENT THAT GUARANTEES ONGOING IMPROVEMENTS
In the services we provide, the way we act and our relations with customers and stakeholders by setting and regularly reviewing our quality and environmental goals.
AN UNDERTAKING TO CARE FOR THE ENVIRONMENT
Through actions and measures designed to prevent all forms of pollution our activity may generate, with a particular focus on controlling significant environmental issues.
AN UNDERTAKING TO GRADUALLY INTRODUCE IMPROVEMENTS RELATED TO HOTEL CIRCULARITY
Acting in key areas such as energy, water management and the use of locally sourced products, reducing and improving waste management and putting materials to maximum use.
AN UNDERTAKING TO PROTECT WORKERS’ RIGHTS
Respecting collective agreements and guaranteeing their rights to affiliation and representation.
AN UNDERTAKING TO PROMOTE A SAFE AND PLEASANT ENVIRONMENT
For our customers, employees and collaborators via actions that guarantee health and safety in the workplace whilst carrying out our activities.
AN UNDERTAKING TO BECOME INVOLVED IN THE PROTECTION OF HUMAN RIGHTS
In the face of all forms of abuse, and in particular to implement actions to protect minors against all possible instances of sexual exploitation.
AN UNDERTAKING TO TAKE PART IN THE LOCAL COMMUNITY
Through collaborations that foment the dissemination of culture and traditions and drive economic development and improvement.
Can Picafort, September 2022Francisco Miralles
main_content_2A well-defined mission
As a family business we prioritise teamwork as a means of making our guests happy, guaranteeing the highest standards of quality, efficiency and competitiveness, optimum profitability and sustainable growth.
We are focused on providing customers with the best holiday experience, paying meticulous attention to even the smallest details.
We maximise the value and health of our hotel infrastructure, driving “clean generation” and moving towards sustainable development, whilst remaining firmly committed to society and the planet.
A clear vision
Our aim is to generate happiness for our guests and value for our collaborators. We strive constantly to improve our satisfaction ratings, investigating our customers’ concerns and wishes and implementing action plans to make them a reality.
In addition, we work to drive the responsible value chain in the destinations we operate in, applying a local approach but with a global impact.
And strong values
main_content_3INNOVATION
Contributing added value for our customers, generating wealth and promoting stable and quality employment for our workersA COMMITMENT TO SUSTAINABILITY
identifying improvements to our service provision practices and protection of the environment.EQUAL OPPORTUNITIES
Guaranteeing that everyone, regardless of the level of responsibility they hold, has the same opportunities for career development.
FLEXIBILITY
Adapting to constantly changing scenarios and thereby guarantee the continuation of our business.
Integrity and civic responsibility
Fully respecting the regulations and legislation in force when carrying out our work.
Teamwork
Boosting cooperation in the working environment.
Participation
Encouraging ongoing stakeholder involvement in the creation and launch of new initiatives.
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