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SAFE SPACES

OUR PROTOCOLS

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You have always been our greatest commitment

Today, more than ever, we have adopted special measures to strengthen our commitment to your protection, in order to guarantee your complete peace of mind. An undertaking not only to our guests, but also our employees, suppliers and collaborators. Caring for our environment to protect us all.

Our key priorities at this current time are to provide you with a safe environment that will guarantee your health and the peace of mind you seek during your stay with us.

We would like to inform you of some of the key actions included in our new, stricter internal protocols:

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Maximum cleanliness

Ongoing sanitisation. Safe spaces.

We pay meticulous attention to cleaning processes throughout the hotel, guaranteeing maximum disinfection.
We have set up hydroalcoholic gel stations around the hotel.
Fitness room, wellness zone & SPA: The machines in our fitness rooms have been rearranged to maintain a safe distance between them.
Buffet: Use the hydroalcoholic gel located at the start of the buffet area. We are increasing the use of individual portions.
We have drawn up a detailed COVID-19 contingency plan including action measures should they prove necessary.

Social distancing

Physically apart, but always on your side.

We have extended the dining room times.
Swimming pool: We have separated the sunbeds in the pool areas. The sunbeds and other poolside items must not be moved. You are required to place towels on them before use.
Elevator: We do not recommend sharing the lift if you are staying in different rooms.
Wellness zone & SPA: We recommend that the Turkish baths and saunas be used individually or by members of the same family group.

Technology to smooth the way

Experience close at hand.

We have boosted our App so you can consult everything you need before and during your stay.
We provide you to pre-check-in online. Cut your check-in time and enjoy greater safety and convenience.
We recommend card payments only.
We are reducing the use of paper in the rooms and the hotel in general. More information will be close at hand thanks to our mobile App and the totem information points or QR codes located in various areas of the hotel.
Rooms: All information included on TV.

PCR AND ANTIGEN TESTS

We always put your health first

PCR or antigen tests are carried out at medical centres situated nearby.
Ask at Reception how to arrange your appointment 48 hours prior to departure.

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If you want to know the latest information about the COVID-19 in Spain please access to the latest news from the Ministry of Health here.

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